TOTAL QUALITY MAINTENANCE IN LOCAL GOVERNMENT OPERATIONS AND MAINTENANCE - Workshop Agenda with Trainer’s Notes. TQMn, Vol. 5

The last publication in the TQMn series includes two workshop designs: one based on information that participants bring to the workshop, information drawing on O&M situations in their own local governments while the second one is based on learning experience drawn from field work in a host local government.

This particular publication is intended for sharing with workshop participants.