This bibliography is intended to complement the UNCHS (Habitat) publication on co-operative housing: experiences of mutual self-help which was published in 1990 and contains four case studies and an analytical overview.

This second booklet in the series intended for managers intending to attend Operations and Maintenance workshop is designed to help the participants and their local governments become better equipped to launch a successful O&M programme.

The last publication in the TQMn series includes two workshop designs: one based on information that participants bring to the workshop, information drawing on O&M situations in their own local governments while the second one is based on learning experience drawn from field work in a host local government.

The fourth booklet contains the schedule of events for each of the workshops.

The third booklet includes exercises to help participants apply the concepts and ideas of TQMn to the O&M function on which they have collected information prior to the workshop.

This volume contains a set of tools that will help trainers in building successful training and organizational development programmes.

This volume contains a set of tools that will help trainers in building successful training and organizational development programmes.

Volume one of this practical on-the-job guide for trainers in the form of a "how to do it" case study of a capacity-building institute departing from the traditional mode of offering a standardized training programme and moving to customized demand-based and client-centred problem-solving management and leadership training and institutional development in a hypothetical European country.