One of the most comprehensive works on homelessness globally.

This booklet is intended as guides to UNCHS (Habitat)’s Best Practices Database. It aims to help local policy makers learn about innovative approaches to housing, technology tools and methods, that have proved successful in urban areas around the globe.

The Sustainable Cities Programme (SCP) is a world-wide technical cooperation activity of the United Nations.

This bibliography is intended to complement the UNCHS (Habitat) publication on co-operative housing: experiences of mutual self-help which was published in 1990 and contains four case studies and an analytical overview.

This second booklet in the series intended for managers intending to attend Operations and Maintenance workshop is designed to help the participants and their local governments become better equipped to launch a successful O&M programme.

The last publication in the TQMn series includes two workshop designs: one based on information that participants bring to the workshop, information drawing on O&M situations in their own local governments while the second one is based on learning experience drawn from field work in a host local government.

The fourth booklet contains the schedule of events for each of the workshops.

The third booklet includes exercises to help participants apply the concepts and ideas of TQMn to the O&M function on which they have collected information prior to the workshop.