Grievance Redress Mechanism for the Beirut Housing Rehabilitation and Cultural Heritage and Creative Industries Recovery project

UN-Habitat has established a Grievance Mechanism for the Beirut Housing Rehabilitation and Cultural and Creative Industries Recovery project. It provides an opportunity to share your feedback and potential complaints. Please provide factual evidence and fill in all required details to enable us to contact you in return.

Please note that all complaints, feedback, inquiries or requests can be submitted anonymously. All personal data will remain confidential and will not be shared with external parties.

Would you like to

Make a complaint

Provide feedback/inquiries/request

Name:

You can choose to submit the claim anonymously. Note that if you do not provide us with contact details, we will not be able to contact you for follow up related to the complaint. If you want details about how the complaint has been addressed, you need to submit contact details.

Filled by:

Myself

Al-Makassed

Preferred contact method (this is needed for our response):

Phone number:

E-mail:

Phone number:

E-mail:

What type of complaint/feedback/inquiry/request are you alerting us about (strictly related to the project)?

Sexual Exploitation:

The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.” (UN Secretary-General’s Bulletin on protection from sexual exploitation and abuse (ST/SGB/2003/13)).

Sexual Abuse:

“The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.” (UN Secretary-General’s Bulletin on protection from sexual exploitation and abuse (ST/SGB/2003/13)).

Sexual harassment In the context of this policy, the term refers to sexual harassment in the workplace and is defined as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature which makes a person feel offended, humiliated and/or intimidated.

Who (if known) was involved in relation to the feedback/inquiry/request/complaint?

Details of the complaint. Please be specific in terms of the feedback/inquiry/request/complaint: what happened, when and where did it happen, how did you find out about it, what was the impact, who was involved, and how can we address it? The more detail you submit, the easier it will be for us to investigate your claim.

If you have added your contact details for feedback on how the issue was addressed, you will have an answer within a specified time period as indicated in the information about the grievance mechanism. This information is posted on the webpage, shared via flyers and orally in stakeholder meetings, posted on social media, and next to complaint boxes.

Please be specific if you wish to achieve a certain result, for example, improved security measures, improved/increased information, etc. In case your grievance requires additional investigations or assessments, the Project will further engage with you via a phone call or a formal meeting in order to collect further information. Based on this, you should receive a response with recommended actions to address the complaint within 14 days from the receipt of the grievance.

By clicking submit I hereby confirm that this disclosed information is true. I understand that I will only be contacted on the phone number and/or email provided on this form (webpage contact form) if I do not prefer to be anonymous. I agree with UN-Habitat’s privacy policy.