Governance is about the processes by which public policy decisions are made and implemented. ICT can become a catalyst to improve governance in towns and cities and help increase the levels of participation, efficiency and accountability in public urban policies, provided that the tools are appropriately used, accessible and affordable. This book examines how ICT enabled governance is applied to urban policy design and highlights case studies, tools, methodologies, all reflecting current challenges and potential for the use of ICT in governance processes in cities.

Monitoring is essential to assessing whether States and other actors, including service providers, are complying with the human rights to water and sanitation; it is a prerequisite for holding States and other actors to account for violations or offences.

The Handbook will serve as a practical guide explaining the meaning and legal obligations that stem from the human rights to safe drinking water and sanitation, translating the often complicated legal language into information that can be readily understood by practitioners including government officials and members of civil society organizations.

This publication, presents and innovatiove method to ascertain the extent to which security of tenure can be measeured at three main levels. Targeting cities in developing countries the methodological framework presented in this publication is entrusted, in the concept of continuum of land rights where tenure can be realised at various levels: individual, household, settlement or communitye, city and national levels.

Various options to measure tenure security at each of these levels are presented. You will also find in this publication a review of the experiences of several agencies and individual academeics in measuring tenure security. From these reviews, lessons are drawn and gaps are identified, which then form the basis of the range of methods presented in this report.