Digital Helpdesk for Cities

Need advice on people-centered smart cities?

The new 'Digital Helpdesk for Cities' helps cities and communities with inclusive digital transformation, digital governance and digital human rights.

Contact the Helpdesk to request technical support tailored to your local context and receive advice on your digital transformation journey.

The Digital Helpdesk is a one stop technical service portal with technical experts from UN-Habitat and partner organizations.

The Technical Advisory Group can provide support, ranging from one hour tailored advice, to co-creating people-centered smart city projects that span several weeks or months.

Centering people in smart cities
Centering people in smart cities

What we offer

What topics does the Digital Helpdesk cover?

The Digital Helpdesk for Cities can provide advice on a wide range of topics related to smart cities and inclusive digital transformation. We will work with you to understand your specific needs and put you in touch with a relevant expert.

Topics that we have worked on in the past:

- Smart city strategies
- Digital inclusion plans
- Ethical technology procurement
- Open data
- Digital public participation tools

Contact us

How do I contact the Helpdesk?

Getting advice is easy!

Simply send an email to and we will put you in touch with one of our technical advisors.

Who can benefit from the Helpdesk?

The Digital Helpdesk is a one stop technical service portal that can be used by local governments, public servants, non-governmental organisations, city networks and international organisations. 

We work under the People-Centered Smart Cities pillars:

People-Centered Smart Cities Pillars
People-Centered Smart Cities Pillars

Our areas of work include:

Areas of work
Areas of work

Our partners

The Helpdesk is a multi-stakeholder initiative to make technical support more accessible to cities and communities, towards accelerating people-centered smart cities.

Helpdesk partners
Helpdesk partners