This publication tries to explain how key stakeholders are identified and sensitised. It further tries explaining that key stakeholders are those who seriously affected by the issue, those whose capital, expertise and information is crucial to resolving the issue, and those who possess relevant policy and implementation instruments.

The Sustainable Cities Programme (SCP) promotes a city management methodology (process) which shifts fundamentally from the traditional technology driven and resource focused development models.

This handbook is an extension of the Training of Elected Leadership series.

This is one of the products of the City Summit and its development was stimulated and accelerated by the special spirit of cooperation and partnership generated by Habitat II.

This handbook is one of the series of 12 and is intended for use primarily by trainers in national training institutions for local government or training units within local governments themselves.

This second booklet in the series intended for managers intending to attend Operations and Maintenance workshop is designed to help the participants and their local governments become better equipped to launch a successful O&M programme.

The last publication in the TQMn series includes two workshop designs: one based on information that participants bring to the workshop, information drawing on O&M situations in their own local governments while the second one is based on learning experience drawn from field work in a host local government.

The fourth booklet contains the schedule of events for each of the workshops.