The last publication in the TQMn series includes two workshop designs: one based on information that participants bring to the workshop, information drawing on O&M situations in their own local governments while the second one is based on learning experience drawn from field work in a host local government.

The fourth booklet contains the schedule of events for each of the workshops.

The third booklet includes exercises to help participants apply the concepts and ideas of TQMn to the O&M function on which they have collected information prior to the workshop.

This volume contains a set of tools that will help trainers in building successful training and organizational development programmes.

This volume contains a set of tools that will help trainers in building successful training and organizational development programmes.

Based on the Deutsche Geselischaft fOr Technische Zusammenarbeit (GTZ)/National Housing Institute (INVI) Experimental.

Volume one of this practical on-the-job guide for trainers in the form of a "how to do it" case study of a capacity-building institute departing from the traditional mode of offering a standardized training programme and moving to customized demand-based and client-centred problem-solving management and leadership training and institutional development in a hypothetical European country.

This publication aims at beginning to fill the vacuum in rural shelter policy.

This publication focuses on the ongoing UNCHS (Habitat) project aimed at developing and testing a Community-based, Enviromental management Information System (CEMIS) through field work in Accra, Ghana and Jarkata, Indonesia.