This manual is designed as a practical guidebook for using evaluation techniques to determine the extent to which training has improved the performance of individuals, organizations and human settlements.

The second volume of the SCP Source Book series describes the SCP City Consultation, explaining its role and purpose in the SCP process, and how it is prepared and conducted.

This publication tries to explain how key stakeholders are identified and sensitised. It further tries explaining that key stakeholders are those who seriously affected by the issue, those whose capital, expertise and information is crucial to resolving the issue, and those who possess relevant policy and implementation instruments.

The Sustainable Cities Programme (SCP) promotes a city management methodology (process) which shifts fundamentally from the traditional technology driven and resource focused development models.

This handbook is an extension of the Training of Elected Leadership series.

This is one of the products of the City Summit and its development was stimulated and accelerated by the special spirit of cooperation and partnership generated by Habitat II.

This handbook is one of the series of 12 and is intended for use primarily by trainers in national training institutions for local government or training units within local governments themselves.

This second booklet in the series intended for managers intending to attend Operations and Maintenance workshop is designed to help the participants and their local governments become better equipped to launch a successful O&M programme.