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Customer Services User manual
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Number of pages
61
Publication date
2013
Publisher
UN-HABITAT

Customer Services User manual Volume 2

Small water utilities face unique challenges in delivering water and sanitation services to their customers. With a limited revenue base and few opportunities to benefit from economies of scale, they often suffer from severe skill shortages and a long legacy of under investment in infrastructure and capacity enhancement.

To overcome these challenges, the small utilities need to maximize their operating efficiency and ensure optimum utilization of their assets.