Building Bridges through Managing Conflicts and Differences - Part 1

The intent of this training manual is to look at options that can help individuals, groups, organizations, communities, and local governments resolve their differences before they become intractable and destructive.

It can be used to train local government officials, civic organization leaders and staff, and interested citizens in the fundamentals of negotiation, mediation and facilitated decision-making processes;increase the knowledge and skills of those who are already working in these roles and believe they can benefit from additional training;conduct orientation sessions for officials and citizens who want to know more about opportunities to manage conflict in their organizations and communities, and help train trainers to train others in the knowledge and skills associated with conflict management practices.