Under its Environmental and Social Safeguard System (ESSS), UN-Habitat has established a Grievance Redress Mechanism (GRM) to receive and address complaints, concerns, feedback, inquiries and requests relating to UN-Habitat's work. 

The GRM provides a safe, accessible and confidential way for individuals, groups and communities to raise concerns and seek appropriate resolution. It also provides an opportunity for UN-Habitat to learn from concerns raised and improve its policies, programmes and operations. 

You may submit a complaint, feedback, inquiry or request anonymously. Providing your contact details is optional. If you submit anonymously, however, UN-Habitat will not be able to contact you to request additional information, provide updates, or inform you of how your complaint has been addressed. 

There is no fee for using the GRM, and you will not face retaliation or other negative consequences for raising a complaint or concern in good faith. Information will be handled confidentially and personal information will only be shared where necessary for the purposes of assessing and addressing the matter, subject to applicable UN-Habitat policies and procedures. 

Please provide as much factual information and supporting evidence as you are able to provide. This will help UN-Habitat understand and address your concern. 

For information on how the GRM works, including its scope, procedures, timelines, confidentiality arrangements, escalation and appeal options, please see UN-Habitat’s Accountability and Transparency website. 

Alternatively to this form, you may wish to report your complaints, concerns, feedback, inquiries and requests via dedicated email to unhabitat.esss@un.org, by letter, or by hand delivery to the UN-Habitat Headquarters in Nairobi, Kenya or any UN-Habitat Office. The office contact details are available at https://unhabitat.org/contact 

1. What would you like to submit? Please select the option that best describes why you are contacting us. If you are unsure, choose complaint or concern and describe the issue in the next section.
You believe something has gone wrong, caused harm, or may cause harm, and you would like UN-Habitat to look into it and, where appropriate, take action
You would like to share your experience, views or suggestions to help UN-Habitat improve its work
You would like receive information or clarification about UN-Habitat's work, a project or programme, safeguards, or the Grievance Redress Mechanism
You would like UN-Habitat to take a specific action, provide assistance, or consider a particular matter
2. Are you submitting this:
You can submit this form anonymously, or you may provide us with your contact details (optionally)
Preferred contact method: [Optional]
If you provide contact details, UN-Habitat may contact you to clarify the matter, provide an update, seek your views on proposed actions, or communicate the outcome.
If you require assistance in submitting this form, including language, interpretation, translation or accessibility support, please indicate this below
Do you require assistance?
Please note the alternative forms of submission via dedicated email to unhabitat.esss@un.org, by letter, or by hand delivery to the UN-Habitat Headquarters in Nairobi, Kenya or any UN-Habitat Office. The office contact details are available at https://unhabitat.org/contact
Please select the category or categories that best describe your concern. Multiple options are possible.
Please note that matters related to sexual exploitation and abuse (SEA), sexual harassment (SH), or other sexual misconduct, as well as fraud, systemic mismanagement, or serious misconduct involving UN-Habitat personnel or third-party vendors contracted by UN-Habitat, are handled by the authorities clarified on the UN-Habitat “Accountability and Transparency” website. 
If known, please provide the name of the relevant activity or operation
If the matter does not relate to a specific project or activity, please provide any other information that may help UN-Habitat identify the relevant operation.
Please select all that apply, if known

Please describe factually what happened and provide as much supplementary information as possible. If you are unsure or uncertain about any part your report being factual (from instance “by hear-say” from someone else), then please highlight this where appropriate. 

The following questions can guide you in your reporting. Where relevant, please explain: 

  • What happened? 

  • When did it happen? 

  • Where did it happen? 

  • Which UN-Habitat project, programme, activity, decision or operation is involved, if known? 

  • How did you become aware of the issue? 

  • Who was involved? 

  • Who has been or may be affected? 

  • What environmental, social, economic, health, safety or other impact has occurred or may occur? 

  • Have you previously raised this concern with UN-Habitat or another organization? If so, what happened? 

  • What action or outcome would you consider appropriate? 

If you have documents or other information supporting your complaint, feedback, inquiry or request, you may upload them here. 

This may include photographs, screenshots, correspondence, reports or other relevant documents. 


One file only.
100 MB limit.
Allowed types: gif, jpg, png.

UN-Habitat will treat complaints and personal information confidentially in accordance with applicable UN-Habitat policies and procedures. 

You may submit a complaint anonymously. You may also indicate any particular concerns you have about confidentiality or possible retaliation. 

Do you have any concerns about confidentiality, subsequent intimidation, reprisals, or retaliation that you would like UN-Habitat to be aware of? 
UN-Habitat will not tolerate that individuals, groups or communities shall suffer harm, discrimination, coercion, or adverse consequences, especially any form of intimidation, reprisals or retaliation for raising a complaint or concern in good faith through the Grievance Redress Mechanism.

Your submission will be formally acknowledged within 7 working days, where contact details have been provided. 

UN-Habitat will review the information provided and determine the appropriate way to address the matter. Depending on the nature and complexity of the concern, this may include requesting additional information, engaging with relevant stakeholders, conducting an independent assessment or investigation, facilitating dialogue or mediation, and/or recommending appropriate corrective or remedial action. 

Where a response is required and contact details have been provided, UN-Habitat will provide a response within the 21 calendar days. 

Where submitters of grievances are not satisfied with the proposed resolution, they may request information on further review, escalation or appeal mechanisms, by contacting UN-Habitat Legal Office, unhabitat-legaloffice@un.org who will provide guidance on the usage of the UN-wide comprehensive accountability system. 

Submitting a complaint through this Grievance Redress Mechanism does not prevent or limit access to judicial or administrative remedies or to other applicable grievance and accountability mechanisms. 

Information on the Grievance Redress Mechanism procedures, including available escalation and appeal mechanisms and other avenues of redress, is available at UN-Habitat’s Accountability and Transparency website. 

By clicking Submit, I confirm that, to the best of my knowledge, the information provided in this form is accurate and provided in good faith. 

I understand that: 

  • I may submit this form anonymously; 
  • if I provide contact details, UN-Habitat may contact me regarding my submission; 
  • UN-Habitat will handle my personal information confidentially in accordance with applicable policies; and 
  • submitting a complaint or concern does not prevent me from accessing other available grievance, judicial or administrative mechanisms.